Tips for Recorded Statements

The best way to obtain a good recorded statement is to have a predetermined process for planning and preparation of the interview.  Here are some tips to conduct a thorough interview:

• Be a Good Listener – Thoroughly listen to what is being said, do not think about your next question or what you’re going to say next.  Clear your head and simply listen to what is being said.  You may pick up on new information that would otherwise not be communicated.
• Standard Questions – These should be predetermined by insurance company protocol and based on the type of insurance coverage and injury.
• Focus Questions – In advance of the interview, review all information available and prepare a list of questions that focus on the specific injury and how it occurred.
• Flexibility – Be ready to take the interview in a different direction depending upon the answers to standard and focus questions. 

The success of the investigation depends on the adjuster’s ability to gather accurate and reliable information.

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