Surveillance Tips for Claims Adjusters

Surveillance can be a good way to move a case to closure.  The success of the investigation depends on both the adjuster and the investigator’s ability to gather accurate and reliable information.  Arm your investigator with as much information as you can provide.  Here are some tips to assure effective surveillance:

• Select an investigation company that has experienced investigators with a proven success record.   
• Before the investigation begins, conduct a Social Security trace, ANI trace and social media check.  Make sure these findings are communicated to the investigator.
• Start off with two full days of surveillance starting at 6:30AM.  Based on the results after two days, decide whether further time is warranted.
• Always have surveillance conducted on days when the claimant has a medical appointment.

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